This Privacy Policy is effective as of January 12th, 2023
Introduction
Alethea Tech PTE LTD (alternately, “Alethea”, “us”, “we”, or “our”) respects your privacy and is committed to complying with this privacy policy (“Privacy Policy”). This Privacy Policy applies to the information collected on our website located at http://www.alethea.ai (hereinafter referred to as the “Service”).Our Privacy Policy explains what information we collect about you, including how we collect, use, disclose, and safeguard such information.
Changes to This Privacy Policy
We may update our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page, which will be effective immediately upon posting.You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. The most recent version of the Privacy Policy is reflected by the effective date at the top of this Privacy Policy.
Types of Data Collected
Personal Data You Provide to Us
While using our Service, you may provide us and our third-party service providers with certain information that can be used to identify you (“Personal Data”). Personal Data you may provide to us includes, but is not limited to:
Name
Email address
Username and password
Voice and image
Usage Data (as described below)
Cookies and other tracking technologies (as described below)
Any other Personal Data that you may choose to provide to us via the Service or otherwise.
Usage Data
We and our third-party service providers may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies, Web Beacons, and Other Tracking Technologies
By placing a small file known as a cookie or other similar tracking technology on your computer or other device, we and our third-party service providers’ servers may passively gather information about your use of the Service for reasons that include: Service functionality and security, analyzing traffic on the Service, personalizing your experience while visiting the Service, serving targeted advertisements, and improving your experience on the Service.Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
Examples of cookies we use include:
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.Other tracking technologies are also used such as web beacons, tags and scripts to collect and track information and to improve and analyze our Service. Web beacons collect only limited information and do not collect any of your Personal Data.
Google Analytics
We may use Google Analytics, a web analysis service provided by Google, in order to better understand your use of the Service and how we can improve it. Google Analytics collects information such as how often users visit a website, what pages you visit when you do so, and what other websites you used prior to coming to such website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other directly identifying information. We do not combine the information collected through the use of Google Analytics with your Personal Data. Although Google Analytics plants a persistent cookie on your web browser to identify you as a unique user the next time you visit a website, the cookie cannot be used by anyone but Google. Google Analytics uses its cookie(s) and the information Google Analytics collects to track your online activities over time and across different websites when you use our Service, and other websites. Google’s ability to use and share information collected by Google Analytics about your visits to the Service is governed by the Google Analytics Terms of Service and the Google Privacy Policy. Google may utilize the data collected to track and examine the use of the Service, to prepare reports on its activities, and share them with other Google services. To more fully understand how Google may use the data it collects on the Website, please review “How Google Uses Information From Sites or Apps That Use Our Services” (located here).
Use of Data
Alethea and our third-party service providers collect and use the Personal Data for the following purposes, which include, but are not limited to:
to provide our products and services to you.
to provide, operate, and maintain our Service.to improve our products and services, the Service, user experience, and our business.security purposes, including monitoring, risk assessment, addressing Service integrity and security issues and fraud and crime prevention/detention.
to notify you about changes to our Service. to allow you to participate in interactive features of our Service when you choose to do so.
to provide customer support.
to monitor the usage of our Service.to detect, prevent and address technical issues.to send information you request from us, including responding to inquiries or requests to obtain information about us or the Service.
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.
to provide you with promotional or marketing materials, news, special offers and general information about other goods, services and events.other business purposes, including, without limitation, verifying your identity, age, and/or payment details, investigating complaints about the Service, research and analysis, marketing, advertising, customer purchasing preferences and trends, and dispute resolution.in connection with a merger or similar consolidation of Alethea into or with another entity.
to comply with law enforcement, government agencies, or a governmental mandate.
to comply with or as permitted by any Alethea policies and any applicable legal requirements.
to engage in other activities discussed under this Privacy Policy or by Alethea in its discretion.
for any other purpose with your consent.
Disclosure of Data
In addition to the uses mentioned or described elsewhere within this Privacy Policy, we may add the Personal Data described within this Privacy Policy to our database. We may share Personal Data with our subsidiaries, our affiliates, or other third parties, such as trusted business partners and service providers, to help provide the Service, deliver our products and services, provide advertising and marketing, perform statistical analysis, send you correspondence, provide customer support, protect against potential fraud or investigate fraudulent or illegal activity, or perform any other functions consistent with the operation of the Service and our products and services. We may also share Personal Data with professional advisors, such as lawyers, auditors, bankers, and insurers in the course of the professional services they render to us.We may also disclose Personal Data if we become subject to a subpoena or court order, or if we are otherwise legally required to disclose information. We may also use and disclose Personal Data to establish or exercise our legal rights, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.In the event we merge with, are acquired by or otherwise combine with another legal entity, the Personal Data we collect may be transferred to such entity. If any bankruptcy, liquidation or reorganization proceeding is brought by or against us, your information may be considered an asset that may be transferred to third parties.
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.We have no control over and this Privacy Policy does not apply to the content, privacy policies or practices of any third party sites or services.
User-Provided Content
Except as expressly set forth in this Privacy Policy, any information, communications, or material that you submit to the Service is done at your own risk and without any expectation of privacy.
Social Media Platforms
Any information, communications, or material that you submit to any pages associated with Alethea on social media platforms is done at your own risk and without any expectation of privacy. All such submissions are subject to the terms of use and privacy policy of such social media platform.
Children's Privacy
Our Services are intended for a general audience and are not intended for use by children under the age of 13 (“Children”).We do not knowingly collect Personal Data from Children or sell products to Children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from Children.
Visiting the Service From Outside the United States
If you are visiting the Service, or any part thereof, from outside of the United States, your information may be transferred to, stored and processed in the United States. The data protection and other laws of the United States may not be as comprehensive as those in your country. By using any portion of the Service, you consent to the transfer of your Personal Data to our servers and databases in the United States and those third parties with whom we share such information as described in this Privacy Policy.
Do Not Track Requests
Certain state laws require that we indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. We adhere to the standards set out in this Privacy Policy and do not monitor or follow any Do Not Track browser requests.
Other Data Protection Rights
Subject to applicable law, you may have certain rights regarding your Personal Data, including the right to access, update, correct inaccuracies in, delete, or revoke consent to our use of your Personal Data. Please send such requests to support@alethea.ai. We may request certain information to verify the identity of the individual making such a request.
Contact Us
If you have any questions about this Privacy Policy, please contact us by e-mail at support@alethea.ai.Residents of the European Economic Area (“EEA”) and the United Kingdom (“UK”) This portion of our Privacy Policy applies to our customers who reside in the EEA and the UK only and applies to the extent of any inconsistency with the information above. All terms not otherwise defined in this portion shall have the meanings as defined under the General Data Protection Regulation, the Data Protection Act 2018, or the UK General Data Protection Regulation, as applicable
Legal Basis for Processing Personal Data
Alethea’s legal basis for processing Personal Data will depend on the Personal Data collected and the specific context in which we collect it. We process Personal Data from you when:We have your consent to do so;We have a contract with you and it is necessary to process your Personal Data to perform our contract with you, including to operate our business, provide our products and services, and provide you with the benefits of the Service;The processing is in our legitimate business interests, such as operating our business, providing our products and services, improving and developing the Service, communicating with you, marketing and advertising our products and services, to identify and protect fraud, protect you, us, or others from security threats by enhancing the security of our network and information systems, and complying with applicable laws and industry regulations; andTo comply with legal requirements, including applicable laws and regulations.
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer period is permitted or required by law (such as tax, accounting, or other legal requirements).We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to and stored outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. By providing your Personal Data to us, you consent to such transfer. If Personal Data is transferred outside of the EEA or the UK, Alethea will take commercially reasonable efforts to protect such Personal Data in accordance with applicable law.
Automated Decision-Making
We do not engage in any automated decision-making that produces legally significant effects.
Exercising Your Rights
Right to Access, Rectify, or Erasure. You may request to access, to rectify inaccurate Personal Data concerning you, or to delete your Personal Data. Please note that even if you request for your Personal Data to be deleted, certain aspects may be retained by us to meet our legal or regulatory compliance, exercise, establish or defend claims, and to protect against fraudulent or abusive activity on our Service.
Right to Object to Processing
In certain circumstances, you have the right to object to our use of your Personal Data, such as if we are using your Personal Data for direct marketing; for our or a third party’s legitimate interests or the public’s interest; or for scientific or historical research and statistics.Right to Restrict Processing. Under some circumstances, you may request that we limit how we use your data or “Restrict Processing”. Simply a difference of opinion or view does not necessarily justify a restriction.
Right to Data Portability
At your request, you may request portability of your Personal Data. We are happy to provide your Personal Data to you in a machine-readable or “portable” format.
Right to Withdraw Consent
If we have collected and processed your Personal Data with your consent, you are free to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of processing we conducted prior to such withdrawal, nor will it affect processing of your Personal Data conducted in reliance on a legal basis other than consent.
Right to File a Complaint
If you have a complaint about how Alethea uses your Personal Data, we hope that you will contact us according to the contact information below, and we will promptly address your concern. However, you can always file a complaint with the supervisory authority in your jurisdiction. For more information, please contact your local data protection authority (contact details for data protection authorities in the EEA are available at https://edpb.europa.eu/about-edpb/board/members_en.
Contact details for the data protection authority in the UK is available at https://ico.org.uk/.Contact Information.
Please direct any rights requests (as described above) or additional questions that you may have regarding this Privacy Policy to support@alethea.ai.
Residents of Australia
This portion of our Privacy Policy applies to our customers who reside in Australia only and applies to the extent of any inconsistency with the information above.This section explains how we handle personal information relating to individuals who are Australian customers, so as to ensure we meet any obligations under the Australian Privacy Act. In this section, "personal information", is defined in the Australian Privacy Act, and means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, or recorded in a material form or not.By electing to use the Service, you will be deemed to consent to us using your personal information in a manner consistent with this Privacy Policy, including monitoring your use of the Service.We retain the personal information that we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with the Services you requested or to comply with an applicable legal requirement).
Direct Marketing. We will not use or disclose personal information for the purposes of direct marketing to you unless: (a) you have consented to receive direct marketing materials; or (b) you would reasonably expect us to use your personal details for this purpose; or (c) we believe you may be interested in the material but it is impractical for us to obtain your consent.In every instance, we will ensure that our direct marketing material incorporates an option for you to elect to receive no further such communications.Please note also that even if you have requested not to receive further direct marketing communications, we may nevertheless continue to provide you with information about changes to our terms and conditions for the supply of goods or services, questionnaires and other factual information. This form of communication is not regarded as "direct marketing" under the Australian Privacy Act.
Overseas Disclosure
Personal information may be sent outside of Australia to our related bodies corporate, as permitted by the Australian Privacy Act. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach our privacy obligations relating to your personal information. However, you should note that other jurisdictions may not offer the same level of statutory privacy protection for personal information as Australia does. By providing your personal information to us, you consent to our disclosure of your personal information to these entities.
Access, Correction and Further Information
We will take such steps as are reasonable to ensure that the personal information which we collect remains accurate, up to date and complete.You may request access to any personal information we hold about you at any time by contacting us at support@alethea.ai. Upon such request we will endeavor to provide you with access to your personal information held by us unless we are permitted under the Australian Privacy Act to refuse to provide you with such access.
Additionally, please contact us at support@alethea.ai if you: (a) wish to have access to the personal information which we hold about you; (b) consider that the personal information which we hold about you is not accurate, complete or up to date; or (c) require further information on our personal information handling practices.There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in actually providing you with access.If you consider that the information which we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps, consistent with our obligations under the Australian Privacy Act, to correct that information if you so request.Complaints. If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us at support@alethea.ai.
If you remain unsatisfied with the way in which we have handled a privacy issue, we suggest you approach an independent advisor or contact the Office of the Australian Information Commissioner for guidance on alternative courses of action which may be available.
Acknowledgement
BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
Contact Us
Please send your feedback, comments, requests for technical support:By email: support@alethea.ai.